TERMS & CONDITIONS
Pricing & Charges
Annapolis Transportation Solutions prides itself not only on our superior, timely and courteous service but also on the fact that we “go the extra mile” for our clients. We have set flat rates for all of our trips/vehicles and will never charge hidden fees for extra passengers, baggage, tolls or fuel.
Airport Pickup Instructions
ATS provides inside or curbside pickup. If you would like your driver to meet you inside the airport holding a sign, there will be an additional $10 fee and you must request this service when you make your reservation. If you would like to be picked up curbside, make sure that you have provided ATS with a working cell phone number. The driver will contact you by cell phone when he arrives at the airport to pick you up. When your plane has landed please check your text messages and/or voicemail for a message from your driver. Respond to your driver and he/she will coordinate the best pickup spot for you at the curb. If you do not receive a message from your driver, please call the main line (410-212-9545) and we will assist you. Additionally, you can request your driver’s name and number prior to your trip by emailing us. Please note that the schedule is usually not completed until the night before.
Incoming Flight Delays
We do our best to track your incoming flight and make sure we are there to pick you up. If your plane is delayed prior to your departure, the following applies. For delays up to 60 minutes, you will not be charged and there is no need to contact the office ahead of time. For longer delays, it is important that you contact us and try to reschedule your pickup as we cannot guarantee that we will have availability; this will be on a case-by-case basis and you will not incur additional charges for rescheduling. After your plane has arrived, if you are delayed on the tarmac or in customs or baggage for less than 60 minutes, there will be no additional charges. For international flights, this time is extended to 1 hour 30 minutes. For “in airport” delays over those time limits, waiting charges will apply at a rate of $60/hr which will be prorated down to the minute.
Multiple Flight Arrivals
If you are sharing car service with another person or a group of people and are arriving on different flights, we need the flight information for all flights. If you do not provide all flight numbers and the driver has to wait for unknown delayed flights, you may incur “waiting charges” as outlined below.
Our drivers do their best to arrive 15 minutes early for every trip. This is to ensure our timeliness and make you feel more comfortable. Please do not feel pressured into leaving before your reservation time.
When you make a reservation for transportation to/from an airport or location, please be aware that the prices given are based on a straight trip from point A to point B. If you need to make a quick stop at a convenience store or to use a restroom along the way, that is perfectly understandable and the driver will be more than reasonable with reasonable requests. However, if you request service that includes extra mileage or excessive time, you or your driver will have to call dispatch for approval and pricing.
Since we are Annapolis based, we define “local trips” as trips that are to/from Annapolis and Annapolis, Riva, Crownsville, Arnold and Cape St. Claire. Due to the nature of our service, while your trip may be short, we do have minimum trip charges. Unlike a taxi service, we will never charge you extra fees based on traffic/travel time.
It is important that our drivers are there on time but it is also important that our clients do their best to be on time for their reservations. There is a 15 minute grace period for all non-hourly transportation. The grace period begins at the scheduled reservation time and ends 15 minutes later. Once a client has exceeded this grace period, they will be billed “waiting charges” as outlined below.
Waiting charges are not pro-rated. Waiting charges are set up in ten minute blocks at a rate of $20.
For hourly transportation, the driver and vehicle will wait with you at any and all locations and make as many stops/trips as you desire without extra charges or worry about grace periods. There is a four hour minimum trip time for all hourly service. The first four hours are included in the price and additional hours will be prorated at the stated rate. Hourly trips are calculated from the scheduled reservation time until all passengers have been dropped off at the final destination.
Venue Parking Fees
During “hourly trips” if a client requests that a driver wait at a concert/sports venue or any other location that charges for parking, it is the client’s responsibility to plan and pay for such parking ahead of time or during the trip. Our drivers do not carry credit cards or cash for venue parking.
With hourly transportation, you will be charged 50% if not cancelled within 48 hours.
One-way transfers (Point to Point) will be charged 50% if not cancelled within two hours of pick-up.
Weddings/Special Events require a 50% deposit at time of booking. Balance will be applied two days before event. Any extra hours and gratuity will be applied on completion of service.
No shows will be charged 100%.
In the case of a vehicle breakdown, all efforts will be made to supply a replacement vehicle. If a replacement vehicle is sent and customer uses the replacement vehicle, no refund is due.
Customer shall be liable for all damages to the vehicle sustained during the customer’s rental. Such damages include – spillage of any kind, burns, rips or tears, damages done to any electrical and power equipment, and broken glass. A standard $250.00 service fee is applied to clean any vomit in the vehicle.
ATS reserves the right, without any liability to the amounts due, to discharge any passenger(s) who interferes with the safety of the vehicle.
ATS is not liable for any damages arising out of our inability to perform due to inclement weather, mechanical difficulties, delays due to traffic, or any unforeseen events beyond our control.
Vehicles are sold and updated at the discretion of ATS and reserves the right to change due to a scheduling emergency or need for a replacement vehicle.